Job Openings at PDS

PDS is a leading developer of a web-based human resource, benefits and payroll system offering the highest level of leveraged technologies, and world-class client support services. The company's mission is to provide the most advanced employee-centric HRMS/Payroll solution in the industry.

The following positions are currently open:

Customer Support Representative
Department: Product Support
Reports To: Vice President of Services
Location: Blue Bell, PA

PDS is seeking a Customer Support Representative with HR, Payroll, and Benefits experience. We are looking for enthusiastic, professional individuals who enjoy working in a dynamic environment, are self-motivated and show leadership.

Job Summary:
Customer Support is provided primarily by telephone and internet connectivity.  As a Vista HRMS HR, Benefits and Payroll Customer Support Representative, you are part of a team of professionals that play a key role in supporting our Vista HRMS suite of products providing in-depth analysis and timely resolutions/workarounds for client-escalated issues.

Essential Duties and Responsibilities:

• Provide outstanding quality customer support with a high degree of customer satisfaction, technical expertise, thorough and timely response to customers.
• Perform excellent analysis, problem determination and troubleshooting skills with the ability to know when to escalate an issue.
• Call ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates.
• Enter and maintain customer call problem/description detail integrity in call tracking system.
• Consistently model the highest levels of support orientation and professionalism.
• Acquire, maintain and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide accurate solutions to end users.
• Follow-up with customers on all open issues to ensure customer satisfaction.

Qualifications:

• 4 year college degree.
• Knowledge of Microsoft Windows Operating Systems/Applications as well as communication applications and Microsoft SQL Server a plus.
• Experience in handling difficult or sensitive situations.
• Ability to multitask.
• Excellent positive customer service skills.
• Positive team participation skills.
  
  (The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management)

Technical Support Representative
Department: Technical Support and Quality Assurance
Reports To: Manager of Technical Support and Quality Assurance
Location: Blue Bell, PA

PDS is seeking a Technical Support Representative with HR, Payroll, and Benefits experience. We are looking for enthusiastic, professional individuals who enjoy working in a dynamic environment, are self-motivated and show leadership.

Job Summary:
As a member of the Technical Support Group, you will have a wide range of programming, research, design, testing and troubleshooting responsibilities. You will be required to develop and maintain programs for our Web-based HRMS product along with programs for specific customer needs. You will maintain established systems to meet new requirements and solve issues for our customer base.

Qualifications:

• 4 Year Degree required.
• Strong programming skills (preferably in at least two languages).
• Experience with ASP, ASP.NET, Visual Basic, JavaScript, VBScript, and/or IIS.
• Relational Database Experience (preferably SQL Server and/or Oracle).
• Strong troubleshooting and customer relations skills.
• Ability to multi-task and work as part of a team.
• Good communication skills, both written and verbal.
• HRMS Experience a plus.