Support Services

"The purpose of a business is to create a mutually beneficial relationship between itself and those that it serves. When it does that well, it will be around tomorrow to do it some more."
--- John Woods

The success of our company depends on the success of your company. Therefore, PDS is committed to providing exceptional customer service and support. With over thirty years of experience, our Product Service Representatives go the extra mile to insure you are completely satisfied with every aspect of your PDS experience.

Our standard support services include:

Unlimited telephone and email access to our support staff

24x7 emergency response

Toll-Free Service Calls

Free downloadable software upgrades on all major and minor releases

Downloadable Tax Compliance Updates

Access to our user-to-user forums

End-of-quarter support

Year-end support

Unrestricted Web access

Unrestricted access to our Knowledgebase

Online Support issue tracking access

PDS Technical dial-in support when required

User Group membership

Links to U.S. and Canadian Government Web Sites

Access to technical white papers

Periodic newsletters and special offers

Web Support Site: You must have a valid username and password to enter the customer site. Please contact PDS Product Support to establish a logon, or if you lost or forgot your username or password. Click here to enter the PDS Support site.