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“The relationship that PDS has built serves as a template for all other relationships that Ocean Casino Resort enters.”
Chris Salyers
Director IT Development-Applications
The Challenge
In 2017, Ocean Casino Resort embarked on a significant rebranding effort to transform the former Revel Casino Hotel into a premier gaming and entertainment destination. During this critical period, the management team had the opportunity to select a technology vendor that would support their goals. The decision was crucial, as the chosen vendor would play a vital role in ensuring seamless operations, integrating various systems, and enhancing the overall guest experience.
Why PDS?
The senior management team at Ocean Casino Resort had prior experience with PDS and believed it would be the perfect strategic partner for their rebranding efforts. Several factors influenced this decision:
Ease of Use: PDS’ Vista software was recognized for its user-friendly interface, which would facilitate smooth adoption and operation by the resort staff.
Flexibility: The software’s flexibility allowed for configurability to meet the specific needs of Ocean Casino Resort, ensuring that all operational requirements could be effectively addressed.
Workflows: Vista’s robust workflow capabilities provided efficient process management, which was essential for the dynamic environment of a casino resort.
Configurable: The ability to cater specifically to the resort’s needs was a decisive factor, ensuring that the system could be tailored to fit unique operational demands.
How do you use Vista?
Ocean Casino Resort leverages PDS’ Vista software as the central hub for its operations. The implementation includes several key aspects:
Integration with Third-Party Vendors: Vista serves as the main integrative hub, connecting various third-party systems and ensuring seamless communication and data exchange between them.
About AC Ocean Walk
Ocean Casino Resort spans 20 beachfront acres on Atlantic City’s iconic Boardwalk and has been named Best Hotel in Atlantic City by Philadelphia Magazine in 2023. As the tallest building in the city, it offers stunning ocean views and a luxury experience unlike any other. The casino features 2,000 slot machines, 130 table games, live entertainment, and the East Coast’s top sportsbook, along with the Ocean Rewards program for exclusive perks. Guests can stay in one of 1,860 rooms with floor-to-ceiling windows, rated #1 in Atlantic City and AAA 4 Diamond certified, offering options from contemporary rooms to lavish suites.
Dining options range from fine dining at Ocean Steak and Linguini by the Sea to casual spots like Zhen Bang Noodle & Sushi, all complemented by deals and happy hours. Entertainment abounds with live shows at Ovation Hall, vibrant nightlife at HQ2 Nightclub and Beachclub, and intimate experiences at venues like Nola’s Bar & Lounge. Guests can unwind at Exhale Spa, enjoy private cabanas, or play at the largest Topgolf Swing Suite in the country, with Bangz Salon ensuring they look their best.
Through the Ocean Cares initiative, the resort supports charitable programs in areas like community, health, and education, benefiting organizations such as Angels in Motion and Faces 4 Autism. At Ocean Casino Resort, every visit offers a fresh perspective and unmatched excitement.
Learn more about AC Ocean Walk
Industry
Hospitality and Gaming
Headquarters & Locations
Atlantic City, New Jersey
Number of Employees
3,000
PDS Product
Vista Suite
Security Templates: Custom security templates are utilized to ensure data integrity and protect sensitive information across the resort’s operations.
External Interfaces: Vista includes modules that run essential processes and generate comprehensive reports, providing critical insights into operational performance.
On-Premises: The decision to use Vista’s on-premises deployment option was driven by several advantages:
Data Accessibility: Direct access to data ensures that the resort can quickly retrieve and analyze information as needed.
Database Schemas: Full access to database schemas allows for advanced configuration and optimization of the system.
APIs: The ability to access APIs enables integration with other systems and facilitates the development of additional functionalities.
The Results
By choosing PDS as their software solution partner, Ocean Casino Resort successfully navigated their rebranding process, establishing themselves as a leading destination in Atlantic City’s competitive casino market. The strategic implementation of Vista software played a crucial role in this transformation, underscoring the importance of selecting the right technology partner.
PDS was Ocean Casino Resorts’ first vendor. The relationship that PDS has built serves as a template for all other relationships that Ocean Casino Resort enters.
