by PDS Marketing | Oct 18, 2018 | Benefits, Blog, Issue Detective, Open Enrollment
For most of PDS’s customers, fall brings Benefits Open Enrollment. Whether you use employee self service or have an administrator update your Benefits information, the first step to prepare for Open Enrollment is to run the Issue Detective. Running the Issue Detective...
by PDS Marketing | Jun 5, 2015 | Blog, Issue Detective
Using the Issue Detective Effectively Over the years working with the Vista system, we found that we were often running queries on the database each pay period to check for scenarios that would regularly cause us problems. The collection of these queries continued to...
by PDS Marketing | Mar 3, 2015 | Benefits, Blog, Issue Detective, Troubleshooting, Walkthrough
Getting the Most Out of this Powerful Vista Utility The “Issue Detective” was released as a new job in the September 2014 release to assist with diagnosing specific support issues. This new tool is able to be run from the Human Resources, Payroll, or...
